Preliminary Information Form

Preliminary Information

This Preliminary Information Form has been prepared in accordance with the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts, to inform the consumer before placing an order in distance sales made through revesilkandmore.com .

1) SELLER INFORMATION

Title: Meya Trade
Brand: Reve Silk an More
Address: Karlıktepe Mah. Badem Sk. Avcı Apt. No:6/6 Kartal / Istanbul
Phone: 0 (535) 043 38 23
Email: revesilkandmore@gmail.com
Website: revesilkandmore.com

2) PRODUCT / SERVICE INFORMATION

The product(s) subject to the order;

genus, species, name, basic characteristics, quantity, color/size (if any),
Sale price including taxes,
shipping fee (if any),
payment method
This information is presented to the consumer on the order screen and in the order summary area.

3) TOTAL PRICE

The total price consists of the product price + (if applicable) shipping/delivery fees and will be shown to the customer before order confirmation.

4) DELIVERY AND PERFORMANCE

Products are delivered to the address provided by the consumer during the order process, within a maximum legal period of 30 days . Under standard conditions, delivery times may vary depending on order volume, but are indicated on the order page.

5) RIGHT OF WITHDRAWAL

Consumers have the right to withdraw from the purchase within 14 days of receiving the product without giving any reason. The exercise of the right of withdrawal and the return process are explained in the "Return & Exchange Policy" section.

6) PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

According to regulations, the right of withdrawal cannot be exercised for the following products (if the relevant conditions are met):

Products prepared/personalized according to the consumer's wishes,
Products that are unsuitable for return due to hygiene reasons and products whose packaging has been opened,
Products that spoil quickly or may expire,
Products that become mixed with other products after delivery and cannot be separated,
digital content/services performed instantly in electronic format (if performance has commenced with consumer consent).

7) COMPLAINTS AND OBJECTIONS

Consumers can submit their requests and complaints through the following channels:
Phone: 0 (535) 043 38 23
Email: revesilkandmore@gmail.com
In case of a dispute, the consumer may apply to the Consumer Arbitration Board or the Consumer Court in the place of their residence.